Patient technical support
Help with the app, account, or device setup.
Use this page for non-medical technical questions about downloading MoveAI, invitations, enrollment, login, app navigation, or device pairing. Enrolled patients should use the in-app Support option when available.
Non-medical support request
Tell us what is not working.
Provide only the information needed to understand the technical issue. Do not enter patient health information.
1
Use in-app Support firstFor enrolled patients, the app is generally the fastest way to reach the correct support path.
2
Describe the technical issueTell us what you were trying to do and what happened.
3
Medical questions go to your care teamMoveAI support cannot provide medical advice or emergency assistance.