Quick help with MoveAI and TracPatch.

Use the MoveAI download page to get the app for your phone. If your clinic gave you an invitation or QR code, follow that link and then complete the prompts in MoveAI.

Open the invitation or QR code provided for your MoveAI program and follow the on-screen steps. You may be asked for information that connects you to your clinic or care plan. If you cannot complete enrollment, use the technical-support form below.

Before first use, make sure both TracPatch devices are fully charged. Charge them every night so they are ready for the next day. Then open MoveAI and follow the TracPatch setup instructions shown in the app. Make sure Bluetooth is enabled and keep your phone and TracPatch devices nearby while pairing. For additional device help, use the Support section inside MoveAI.

Make sure both TracPatch devices are charged before calibration. Follow the calibration steps shown in MoveAI after your TracPatch is connected. Keep Bluetooth on and your phone nearby while calibration is in progress. Charge both devices every night. If calibration does not complete, try the setup again or use the technical-support form below.

First, make sure both TracPatch devices are charged. Confirm Bluetooth is turned on, keep the devices close to your phone, and reopen MoveAI before trying the setup again. Charge both devices every night to help keep them ready for use. If the problem continues, use the support form below and choose Device setup, pairing, or calibration.

Your MoveAI care plan shows the activities assigned to you, such as exercises, questionnaires, education, measurements, or other recovery tasks. Open MoveAI each day to see what is currently due.

If messaging is available in your MoveAI program, use it for non-urgent questions to your care team. For medical or recovery questions, contact your clinic or care team rather than MoveAI technical support.

For problems with app download, enrollment, login, navigation, or TracPatch setup, use MoveAI technical support below. Please do not include symptoms, diagnoses, wound information, photographs, or other medical information in the technical-support form.

Keep the original box and packing materials for device return. When it is time to return your equipment, follow the instructions on the MoveAI device return page.