TracPatch device return

Keep the box. Return your TracPatch when recovery is complete.

Conserve la caja. Devuelva su TracPatch cuando termine su recuperación.

Your TracPatch devices and charger are reusable. Keep the box during recovery, then follow these 7 simple steps when your plan of care is complete.

Help reduce waste.

Returning reusable TracPatch equipment helps prepare it for reuse and supports a lower-waste recovery experience.

TracPatch devices
The TracPatch devices you are returning.

How to return your TracPatch

Start with Step 1 and go in order. Each photo is shown with the step it explains.

1

Keep the box

Keep your TracPatch box and the protective sleeve inside it until you are finished with your plan of care.

2

Take out the return materials

When you are ready to return the devices, take out the instruction sheet, the prepaid shipping label, and the two white sealing strips included with your box.

If anything is missing: call MoveAI Support at (916) 413-8309 before packing the box.

Return materials laid out next to the TracPatch box
3

Place the devices in the charging holder

Place both TracPatch devices into the round charging holder. Secure them with the band, then place the holder into the protective sleeve.

Four-photo sequence showing how to place the devices into the holder, secure them, and place them in the protective sleeve
4

Put everything back in the box

Place the protected holder and any unused accessories or supplies back into the box.

Open TracPatch box with packed return contents inside
5

Close and seal the box

Close the box and use the two white adhesive strips to seal it securely for return.

Closed TracPatch box ready to be sealed
6

Place the return label on top

Place the prepaid return label flat on top of the box. Make sure it covers any old shipping label.

Prepaid return label placed on top of the TracPatch box
7

Mail the box back

Put the labeled box in your mailbox, an outgoing USPS drop box, or take it to a U.S. Post Office. You do not need to buy postage when the prepaid return label is attached.

Need help with your return?

MoveAI Support can help if you are missing return materials or are unsure what to send back.